F.A.Q - EN



How do I book a game session ?

Bookings can only be made online with payment by bank card. To book your game session, select a session date and time in the calendar. Then add “a ticket”, which corresponds to a game session booking for 3 to 6 players, and not an individual “ticket” per player. If you want, you can book several sessions at the same time by filling your basket with different sessions at the dates and times available on the calendar. You will receive a confirmation email with your e-ticket, which you must present on the day along with your identity document.

How long does a visit last ?

Allow an hour and fifteen minutes on site. The game session lasts for a maximum of one hour. To get the most out of your experience, we encourage you to arrive 10 minutes ahead of time so the games master can explain the rules, set the scene and give you any tips you might need. After the session, he will take the time to gather your feedback and answer your questions about the game, but also the story’s historic setting.

What happens if I am late ?

We ask that you arrive 10 minutes before the start of your game session. If you arrive late, we cannot guarantee that you will receive a full hour for the game. We reserve the right to refuse entry to the game if you are more than 20 minutes late.

What happens if I arrive with extra player(s) ?

Our hyper escape game is designed for a team of 3 to 6 players maximum. We will not allow teams with more than 6 players.

QWhat is the minimum age to play ?

The minimum age to play our hyper escape game is 8 years if accompanied by an adult, and 16 if not accompanied. We reserve the right to ask for an identity document to prove your age and justify any booking. Not all team members need to wear the virtual reality headsets.

What language is the game provided in ?

Our puzzles have been designed in French and English.

Can I take photos or film in the puzzle rooms ?

To ensure every new player can enjoy discovering the game's design and puzzles, it is prohibited to take photos or film inside the rooms. Any use of photo and/or video devices could lead to the game being stopped.

Smile, you’re on camera !

Our games master will monitor you throughout the game using cameras and microphones to keep an eye on you, but also to give you hints when you need them. Don't worry, the video and sound won't be recorded !

Are the rooms at Rouen Donjon fully accessible ?

Rouen Donjon cannot be adapted to people with reduced mobility, as the puzzle game can only be accessed via stairs. However the games master on the ground floor is able to answer any queries.

Does the game require physical exertion ?

Our game does not require any physical strength, nor is it dangerous.

Can I modify or cancel my booking ?

Once you have purchased your game session, you have no right to cancel, nor can you receive an exchange or refund. Rouen Donjon offers a real-time game. This means that if you are late or do not arrive, we cannot cancel or refund your game session.

Do you have any other questions?
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